Vinyl Me, Please appears to go into liquidation amidst complaints of “ghosting” customers and unfulfilled orders

It appears that Vinyl Me, Please may be going into liquidation, as customer complaints begin to mount – claiming that they have been “ghosted” by the company and orders have gone unfulfilled.

Reports of the Denver-based company beginning to struggle were first shared by the Denver Post, which highlighted how several customers had filed complaints against Vinyl Me, Please (VMP). These complaints included accusations of paid orders not being sent out, questions and enquiries being ignored, and requests for refunds not being acknowledged.

It comes at a time when the business has undergone some drastic changes, including the record-of-the-month club format being scrapped, lawsuits arising and staff layoffs.

According to the report, one subscriber named Stewart Eastham claimed he is still owed over $1,000 (£750) by the company due to missing pre-orders and membership fees. He told the outlet it was “especially disheartening” as he has had a membership for over a decade. “They’re still charging for memberships that promise new releases,” he said. “There has been zero communication and no response from customer support for over a month now.”

While there has been little communication from the company itself about the customer complaints, one person on Reddit did share a notice from April 9, which was shared by the agent of VMP’s apparent liquidation company Vinyl Liquidation, LLC (via DJ Mag). This advised those putting forward complaints to submit a proof of claim in order if they request a refund.

Vinyl Liquidation, LLC….
byu/sharp86er inVinylMePlease

Also on the platform, another user shared an email update they got from MVP, which apologised for  “ongoing service hiccups” and said that the issues stemmed from a “restructuring process”. It also added that missing orders from April will be sent out next month. Meanwhile, another Redditor noticed that an email from the company had been signed off by a Vinyl Liquidation LLC staff member – leading to more speculation that the company could be facing liquidation.

As highlighted by both DJ Mag and RA, VMP launched in 2012 and subscriptions started at around $44 (£33) per month. The pressing plant VMP uses has reportedly been at the centre of a lawsuit, and this may be contributing to the company’s current issues.

Vinyl Liquidation, LLC….
byu/sharp86er inVinylMePlease

On top of that, in October last year, Business Den reported that the then-CEO Cameron Schaefer and then-CFO Adam Block had been fired after accusations arose of them going “to great lengths to cover up their use of [more than $200,000 in] company funds to build a vinyl pressing plant in the River North Art District, including non-disclosure agreements and a codename for the project”.

NME has reached out to Vinyl Me, Please for comment.

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